1. Warranty Coverage
All home cleaning tools sold on Holimi.xyz are covered by a limited warranty. This warranty guarantees that your product is free from defects in materials and workmanship under normal usage conditions for a period of 1 year from the date of purchase.
2. Warranty Period
- The standard warranty period for all products is 1 year from the original purchase date.
- For certain products, the warranty period may be extended based on the manufacturer’s specific terms. Please check product details for any variations.
3. What is Covered?
Our warranty covers defects in materials or workmanship that occur during normal use. This includes, but is not limited to:
- Malfunctions due to manufacturing defects.
- Product failure when used as intended and according to the manufacturer’s instructions.
4. What is Not Covered?
The warranty does not cover:
- Damage due to misuse or neglect: This includes using the product outside of its intended purpose, improper maintenance, or failure to follow the manufacturer’s instructions.
- Accidental damage: Any damage caused by accidents, impacts, or improper handling.
- Wear and tear: Regular wear from normal usage, such as scratches, scuffs, or changes in appearance.
- Consumables: Parts such as filters, brushes, or batteries that naturally wear out over time.
- Third-party modifications: Any repairs or alterations made by someone other than authorized personnel.
5. How to Make a Warranty Claim
If your product fails under the terms of this warranty, please follow these steps:
- Contact Our Customer Support Team: Reach out to us at admin@holimi.xyz or through our contact form on the website.
- Provide Proof of Purchase: A receipt or order number is required to validate the warranty claim.
- Describe the Issue: Clearly describe the defect or malfunction, including any troubleshooting steps you have already attempted.
- Return Instructions: If necessary, we will provide instructions for returning the product for repair, replacement, or refund.
6. Resolution Options
Once we have reviewed your warranty claim, we may offer one of the following resolutions, at our discretion:
- Repair: We may repair the product to restore its function.
- Replacement: If the product cannot be repaired, we may offer a replacement of the same or similar product.
- Refund: If a repair or replacement is not feasible, we may offer a refund based on the product’s current value.
7. Shipping Costs for Warranty Claims
- Shipping for defective products: We will cover the cost of shipping for products that are covered under warranty.
- Non-defective returns: If the product is not found to be defective, you will be responsible for return shipping costs.
8. Limitation of Liability
Holimi.xyz’s liability is limited to the cost of the product itself. We are not responsible for any incidental or consequential damages arising from the use or inability to use the product. This includes, but is not limited to, any loss of time, data, or any other form of financial or personal loss.
9. Warranty Transferability
The warranty is non-transferable and applies only to the original purchaser. If the product is resold or transferred, the warranty is void.
10. Governing Law
This warranty is governed by the laws of the jurisdiction in which the product was purchased. If any part of this warranty is found to be unenforceable, the remainder of the warranty will continue to apply.
Questions?
If you have any questions or need assistance with your warranty claim, our customer support team is here to help. Contact us at admin@holimi.xyz or visit our Help Center on our website.
Thank you for choosing Holimi.xyz for your home cleaning tool needs. We appreciate your business and are here to ensure your satisfaction!